According to the Expectancy/disconfirmation Theory, What Occurs When Performance Perceptions

question 30

Multiple Choice

According to the expectancy/disconfirmation theory, what occurs when performance perceptions are more positive than expected?

• A) positive disconfirmation
• B) negative disconfirmation
• C) confirmation
• D) positive expectation

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Definitions:

Writ of Certiorari

A court order that directs a lower court to deliver its record in a case so that the higher court may review it.

En Banc Appeal

A type of appeal in which the case is heard before all judges of an appellate court rather than by a panel of judges selected from them, typically reserved for cases of exceptional importance.

Forum Non Conveniens

A legal doctrine allowing a court with jurisdiction to dismiss a case if another more appropriate forum exists that would better serve the convenience of the parties and the ends of justice.

Alternative Dispute Resolution

A range of processes used to resolve conflicts or disputes without resorting to traditional court litigation, examples include mediation and arbitration.