What Is the Characteristic of Relationship Quality That Treats the Customer

question 66

Multiple Choice

What is the characteristic of relationship quality that treats the customer as an individual with unique desires and requirements?

• A) competence
• B) trust
• C) equity
• D) personalization

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Definitions:

Expected Value

The anticipated value for an investment or probability-weighted average of all possible values in a given situation.

Probabilities

Probabilities measure the likelihood of a particular event or outcome occurring, expressed as a number between 0 (impossible) and 1 (certain).

Expected Value

Expected value is a statistical concept that calculates the average outcome of a random event when considering all possible outcomes and their probabilities.

Probabilities

A measure of the likelihood that an event will occur, expressed on a scale from 0 (impossible) to 1 (certain).