Which Term Refers to the Expectations of What a Consumer

question 55

Multiple Choice

Which term refers to the expectations of what a consumer thinks should happen given past experiences with a product or service?

• A) realistic expectations
• B) predictive expectations
• C) ideal expectations
• D) normative expectations

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Definitions:

Trust and Learning

The relationship between trusting relationships, which facilitate openness and vulnerability, and the creation of an environment conducive to learning and knowledge sharing.

Peter Drucker

A renowned management consultant, educator, and author, considered the father of modern management.

Delegation

The assignment of responsibility and authority to someone else while retaining ultimate accountability.

Accountable

Being responsible for one's actions and the outcomes of those actions, often involving an obligation to report, explain, or justify them.