Which Term Means That a Consumer Will Tend to Continue

question 48

Multiple Choice

Which term means that a consumer will tend to continue a pattern of behaviour until some stronger force motivates him or her to change?

• A) consumer inertia
• B) consumer apathy
• C) consumer commitment
• D) consumer loyalty

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Definitions:

Referral

A recommendation made to guide someone to additional support or specialized services not provided by the initial contact.

Disability

A physical or mental condition that limits a person's movements, senses, or activities.

Codes of Ethics

Guidelines designed to set out acceptable behaviors for members of a particular group, profession, or organization.

Professional Accountability

The responsibility of professionals to act ethically, to adhere to standards, and to be answerable for their actions, decisions, and the outcomes of their work.