Which Term Refers to the Characteristic of Relationship Quality in Which

question 44

Multiple Choice

Which term refers to the characteristic of relationship quality in which the consumer and firm understand each other and "speak the same language"?

• A) trust
• B) competence
• C) individualization
• D) communication

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Definitions:

Shorthand

A rapid handwriting method using symbols and abbreviations for quick note-taking or transcription, often used in journalism and secretarial work.

Laptops

Portable computers that are small enough to use on one's lap, characterized by their convenience for mobile use.

Key Words

Specific, significant words within a text or speech that are essential to understanding the overall message or subject.

Empiricism

A theory that states knowledge comes only or primarily from sensory experience.