Alice Would Like to Change Dentists, but She Dreads the Time

question 50

Multiple Choice

Alice would like to change dentists, but she dreads the time and effort it will take to find a new one. Which type of switching costs does this represent?

• A) transactional
• B) temporal
• C) separation
• D) procedural

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Definitions:

Productive Results

Outcomes or deliverables that are effectively and efficiently achieved, contributing to the goals of an organization or individual.

Job

A set of specified work and task activities that engage an individual in an organization.

Positive Affect

The extent to which an individual experiences positive moods such as joy, interest, and alertness.

Value

The importance, worth, or usefulness of something, often considered in terms of financial, social, or personal significance.