Which Term Refers to a Sense of Attachment, Dedication, and Identification

question 73

Multiple Choice

Which term refers to a sense of attachment, dedication, and identification with a brand or service provider?

• A) customer commitment
• B) customer loyalty
• C) customer share
• D) customer consistency

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Definitions:

Social Clock

A societal timeline for the expected major life events and milestones of an individual.

Receives Social Approval

Refers to the act of gaining acceptance or endorsement from others within a social context.

Website Design

The process of creating the layout, content, and graphics of a website to ensure usability and meet the objectives of its owner.

Barnes & Noble

The largest retail bookseller in the United States, offering a wide range of books, e-books, magazines, and related products.