Select the Best Answer

question 20

Multiple Choice

Select the best answer. Success is fundamentally linked to

• A)a soundly formulated strategy and luck.
• B)an effectively formulated strategy and a strong awareness of the rivals' strengths.
• C)a clear understanding of the environment and strong political skills.
• D)a soundly formulated and effectively implemented strategy.

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Definitions:

Empowerment Gap

The disparity between acquiring digital tools or platforms and having the genuine ability or empowerment to use them effectively.

Empathy

Empathy is the ability to understand and share the feelings of another, creating a sense of shared experience or emotion.

Service Characteristic

Features that distinguish services from goods, including intangibility, inseparability, variability, and perishability.

Responsiveness

The speed and quality of a response to customer inquiries, complaints, or needs, reflecting a company's customer service level.