Which of the Following Best Defines Customer Satisfaction

question 40

Multiple Choice

Which of the following best defines customer satisfaction?

• A)the relationship between benefits and the sacrifice necessary to obtain those benefits
• B)a good or service in terms of whether it has met customers' needs and expectations
• C)a customer's value of purchases that are of the quality he expects and are sold at prices he is willing to pay
• D)a purchase that helps obtain a benefit

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Definitions:

Simple Interest

Interest calculated on the principal amount of a loan or deposit, without compounding over time.

Finance Company

A business that provides loans to individuals and commercial customers that may not be able to secure financing through traditional banking channels.

Canada Student Loans

Canada Student Loans are government-funded financial aids that assist Canadian students in paying for their post-secondary education.

Prime Rate

The interest rate that banks charge their most creditworthy customers, often used as a benchmark for other rates.