Canada Post Argues That Its Express Service Is Comparable to What

question 41

Multiple Choice

Canada Post argues that its express service is comparable to what is offered by FedEx and that its prices are much lower. Yet FedEx dominates, with more than a 45-percent share of the express-delivery market. Why does FedEx have a higher market share?

• A)Canada Post is perceived as offering greater customer value.
• B)FedEx is perceived as offering greater customer value.
• C)FedEx and Canada Post offer the same customer value.
• D)Customer value is not an issue in deciding between FedEx and Canada Post.

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Definitions:

Authentic Connection

A genuine and sincere relationship built on trust, honesty, and mutual respect, often leading to meaningful communication and interactions.

Worrying About Being Perfect

The anxiety or concern over making mistakes or failing to meet extremely high standards, often hindering progress or decision-making.

Quality Product

An item or service that meets or exceeds customer expectations in terms of durability, reliability, and performance.

Anecdote

A short, amusing or interesting story about a real incident or person, often used to illustrate a point.