Which of the Following Best Describes Customer Relationship Management

question 124

Multiple Choice

Which of the following best describes customer relationship management?

• A)It involves linking all processes of a company from its customers through its suppliers.
• B)It tries to convince potential customers to buy, even if the seller knows that the customer and the product are mismatched.
• C)It is used more by sales-oriented firms than market-oriented firms.
• D)It is most extensively used by production-oriented firms.

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Definitions:

Labor Cost

The total amount of money paid for employee wages, benefits, and taxes by a business.

Variable Overhead Efficiency Variance

The difference between the actual and expected (or standard) use of variable overheads based on the actual activity levels.

Variable Manufacturing Overhead

The portion of manufacturing overhead costs that varies directly with the level of production, such as utility costs for machinery.

Particular Product

Refers to a specific item or product line that a company manufactures or sells.