Which of the Following Statements Best Describes a CRM System

question 73

Multiple Choice

Which of the following statements best describes a CRM system?

• A)A critical component of a CRM system is the use of the appropriate technology to store and integrate customer data.
• B)A CRM system operates on the theory that all customers are equally important.
• C)Due to privacy laws, a CRM system disseminates customer information only to those who are actually in day-to-day contact with customers.
• D)A company using a CRM system must view its customers as bits of data.

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Definitions:

Normal Distribution

A bell-shaped curve that represents the distribution of many types of data where most occurrences take place in the middle of the range and fewer occur as you move away from the center.

Environmental Deprivation

The lack or inadequacy of environmental stimuli and experiences, necessary for optimal psychological and physical development.

Generational Changes

The differences in opinions, values, traits, and behaviors observed between different generations.

Intelligence

The ability to acquire knowledge, think abstractly, reason, solve problems, and adapt to new situations.