What Is the Focus of Stage One in the CRM

question 33

Multiple Choice

What is the focus of Stage One in the CRM cycle?

• A)technology to identify customers
• B)marketing research tools that are used
• C)concepts and types of solutions
• D)data mining

---

Definitions:

Lanugo

Fine, soft hair, especially that which covers the body and limbs of a human fetus or newborn.

Dark Hair

A physical characteristic referring to the presence of higher levels of melanin in the hair, resulting in shades ranging from brown to black.

Fuzzy Coat

A term that may refer to an animal's fur that is soft, fluffy, and thick, providing insulation and protection.

Newborn Daughter

Refers to a female child at the earliest stage of life, particularly within the first hours to weeks of being born.