When the Service Being Purchased Requires Little Interaction Between the Service

question 39

Multiple Choice

When the service being purchased requires little interaction between the service personnel and the customer, which service characteristic causes fewer problems?

• A)perishability
• B)inseparability
• C)intangibility
• D)inconsistency

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Definitions:

UPS

A global shipping and logistics company known for its package delivery services.

Shipped

The process of transporting goods or commodities from one place to another, typically involving the transfer of physical items through various modes of transport like land, air, or sea.

Insurable Interest

A requirement in insurance policies that the policyholder must stand to suffer a financial loss if the insured event occurs, giving them a legitimate interest in insuring the risk.

Risk Exposure

Risk exposure refers to the quantifiable potential for loss that an entity may face as a result of certain actions or decisions.