Which of the Following Statements Best Describes a CRM System

question 73

Multiple Choice

Which of the following statements best describes a CRM system?

• A)A critical component of a CRM system is the use of the appropriate technology to store and integrate customer data.
• B)A CRM system operates on the theory that all customers are equally important.
• C)Due to privacy laws, a CRM system disseminates customer information only to those who are actually in day-to-day contact with customers.
• D)A company using a CRM system must view its customers as bits of data.

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Definitions:

Target Profit

The desired net income that a company aims to achieve within a specific time period.

Break-even

A financial analysis point where a company's revenue exactly matches its expenses, resulting in neither profit nor loss.

Monthly Dollar Sales

The total revenue generated from sales in a particular month, measured in dollars.

Unit Variable Cost

The variable cost incurred to produce one unit of product, including direct materials, direct labor, and variable manufacturing overhead.