Sally Is a Guest at a Marriott Hotel

question 57

Multiple Choice

Sally is a guest at a Marriott hotel.She stepped in a puddle on her way into the hotel. Her shoes were wet, and she planned to wear them to an important sales presentation that day. The hotel concierge saw the guest's unhappy face and asked if he could help. After learning of the problem, the concierge called a nearby shoe store and had a new pair sent over. Why was the concierge able to handle the situation in a manner that created customer satisfaction?

• A)Marriott has a sales orientation.
• B)Marriott uses knowledge management.
• C)Marriott limits customer interactions.
• D)Marriott empowers its employees.

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Definitions:

Plasma Membrane

A bilayer of lipids and proteins that forms the external boundary of the cytoplasm of a cell, regulating the passage of molecules in and out of the cell.

Skeletal Muscle Cells

Skeletal muscle cells are long, cylindrical cells that make up skeletal muscles, responsible for voluntary movements of the body by contracting in response to voluntary nervous signals.

Mitochondria

Organelles within cells that are the site of aerobic respiration and energy (ATP) production.

Adipocytes

Cells specialized in storing fat, found in the adipose tissue of the body.