In a Restaurant, When a Consumer Is Greeted, Shown to Their

question 7

Multiple Choice

In a restaurant, when a consumer is greeted, shown to their table and served, in CRM terms, which term describes all of these interactions?

• A)touch points
• B)focus areas
• C)information search periods
• D)observational data

---

Definitions:

Variance

The average of the squared differences from the Mean, providing a measure of how spread out numbers are in a dataset.

Data

Factual information, especially numerical or categorical, used as a basis for reasoning, discussion, or calculation.

Interquartile Range

The difference between the 75th and 25th percentiles of a data set, indicating the spread of the middle 50% of values.

Computational

Related to the process of using computer algorithms and software to solve problems and analyze data.