Sizzlin' Shine Is a Company That Uses Trained Detailing Professionals

question 118

Multiple Choice

Sizzlin' Shine is a company that uses trained detailing professionals to apply wax to automobiles by hand and utilize mechanical polishing equipment. To maintain Sizzlin' Shine's quality image, the owner provides complete training for each employee in company operations, objectives, and performance standards. What unique aspect of services is the owner attempting to address?

• A)inconsistency
• B)perishability
• C)intangibility
• D)inseparability

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Definitions:

Parental Behaviors

Actions or patterns of activities exhibited by parents in the course of nurturing and raising their offspring.

Sea Turtles

Marine reptiles characterized by a bony or leathery shell and flippers, known for their long-distance migrations between feeding grounds and beaches where they nest.

Naturalistic Observations

A research method in which subjects are observed in their natural environment without any manipulation by the researcher.

Natural Environments

Settings or conditions that occur in the real world outside of a laboratory or controlled setting.