When a Business Builds into the Delivery System, Value-Added Services

question 78

Multiple Choice

When a business builds into the delivery system, value-added services that are not readily available from other firms, its relationship marketing is based on the creation of which of the following?

• A)financial bonds
• B)social channels
• C)personal communication channels
• D)structural bonds

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Definitions:

Task Satisfying

The state of finding fulfillment or satisfaction in completing tasks or activities, often related to work or personal projects.

Employee Depend

The reliance of employees on their workplace for various needs or support.

Task Behavior

The actions and activities undertaken by individuals or teams directed towards the completion of a specific task or assignment.

Situational Leadership

A leadership style that involves adjusting one's approach based on the maturity and competency of the team members.