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Services Have Four Unique Characteristics That Distinguish Them from Goods

question 54

Essay

Services have four unique characteristics that distinguish them from goods.Name and briefly define each of these four characteristics.Use the example of an airline to help describe each of the four characteristics.


Definitions:

Pride

A feeling of deep satisfaction derived from one's own achievements, the achievements of those with whom one is closely associated, or from qualities or possessions that are widely admired.

Shame

A painful feeling of humiliation or distress caused by consciousness of wrong or foolish behavior.

Self-Esteem

An individual's overall subjective emotional evaluation of their own worth.

Physical Appearance

The outward look or aspects of a person, including body shape, facial features, hair, and style of dress.

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