Which of the Following Telephone Courtesies Should Be Used While

question 13

Multiple Choice

Which of the following telephone courtesies should be used while on the telephone with a patient?

• A)Use jargon.
• B)Use buffer words  
• C)Use slang.
• D)Never use caller's name.

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Definitions:

Extrinsic Rewards

Rewards given by external factors, such as money or praise, which motivate behavior not inherently rewarding.

Brain Stimulation

Techniques for applying electrical or magnetic fields to the brain to influence neurological function.

Olds and Milner

Psychologists known for discovering the brain's pleasure center by conducting experiments involving electrical brain stimulation in rats.

Dopamine Release

The process by which the neurotransmitter dopamine is released into the synaptic cleft, playing a key role in reward-motivated behavior and movement.