According to Telephone Courtesies, When Is It Acceptable to Place

question 3

Multiple Choice

According to telephone courtesies, when is it acceptable to place a patient on hold?

• A)When it is an urgent call  
• B)When it is an emergency only  
• C)When you have the patient's name and why they are calling  
• D)Anytime, without asking and receiving permission to do so

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Definitions:

Family System

A concept in social science that views the family as an interconnected and interdependent unit, influencing and being influenced by its members.

Buffering

Pushing apart; having distance, space, and privacy as an individual within the family unit.

Mesosystem

The quality of relationships among the people in a child’s microsystem.

Exosystem

A concept in ecological systems theory referring to the external social settings that indirectly influence an individual's development.