Which of the Following Is an Appropriate Action When Scheduling

question 21

Multiple Choice

Which of the following is an appropriate action when scheduling a patient in the office and the phone rings?

• A)Ignore the call until the appointment is completed with the patient. 
• B)Leave the patient, turn your back, walk away for privacy, and answer the call. 
• C)Let the answering service answer the call and follow up when finished with the current patient. 
• D)Excuse yourself first and then ask the caller to hold for a moment.

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Definitions:

Direct Labor Rate Variance

The difference between the actual cost of direct labor and the expected (or standard) cost, often analyzed to manage and control production costs.

Time Variance

The difference between the planned amount of time to complete a project or task and the actual time taken.

Total Cost Variance

The difference between the actual cost and the standard or expected cost of goods or services produced over a given period.

Standard Cost

A predetermined cost of manufacturing a product or providing a service, used for budgetary and inventory purposes.