Which Is the Final Step in Ensuring the Consistent Delivery

question 8

Multiple Choice

Which is the final step in ensuring the consistent delivery of quality service?

• A) Train and empower staff
• B) Implement revised systems
• C) Consider the guest being served
• D) Evaluate and modify service delivery systems

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Definitions:

Feedback

Information provided as a response to a process or activity, intended to guide future improvement or decisions.

Informal Communication Channel

Unofficial paths of message exchange not defined by organizational structure, relying on social networks and personal relationships among members.

High-context Cultures

Cultures in which communication relies heavily on the context and non-verbal cues rather than just the words used, necessitating a deeper understanding of interpersonal relations and norms.

Nonverbal Cues

Communication signals other than words, such as gestures, facial expressions, and body language, which convey messages.