A Guest's Perception of the Relationship Between What Was Paid

question 9

Multiple Choice

A guest's perception of the relationship between what was paid for a hospitality product or service relative to what was received for the payment is called

• A) value.
• B) service.
• C) quality.
• D) moment of truth.

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Definitions:

Income From Operations

This refers to the earnings generated from a company's normal business operations, excluding extraordinary items and expenses like taxes and interest payments.

Invested Assets

Assets that have been allocated to investments, such as stocks, bonds, or real estate, with the expectation of earning a return.

Minimum Acceptable

The lowest or least satisfactory condition or performance level that is considered adequate or permissible.

Income From Operations

This is a measure of the profit made from a business's core operations, excluding revenues and expenses from non-operational activities.