Quality Guru Named Joseph M

question 20

True/False

quality guru named Joseph M.Juran defined quality as fitness for use.

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Definitions:

Public

The collective group of people or society at large, often in reference to a target audience for media or communication.

Empathy

The ability to understand and share the feelings of another person, often used to build rapport in sales and customer service.

Culturally-sensitive

Showing an understanding of and respect for the differences in cultures and customs, often critical in global business operations and communication.

Feedback

The information given to a person or group about their actions in order to adjust and improve future performance.