In the Service-System Design Matrix, a Face-To-Face Total Customization Service

question 61

Multiple Choice

In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?

• A)Low sales opportunity
• B)Low production efficiency
• C)High production efficiency
• D)Low degree of customer/server contact
• E)None of these

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Definitions:

Medical Research

The systematic investigation into and study of materials and sources in order to establish facts and reach new conclusions about health and disease.

Therapy

Treatment intended to relieve or heal a disorder, which can involve medical, psychotherapeutic, or other modalities.

Human Experimentation

The use of human subjects in medical or scientific research to explore the effects of variables under controlled conditions.

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An objective or aim that is considered to benefit society as a whole, such as reducing inequality or improving public health.