In the Service-System Design Matrix, a Face-To-Face Total Customization Service

question 61

Multiple Choice

In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?

• A)Low sales opportunity
• B)Low production efficiency
• C)High production efficiency
• D)Low degree of customer/server contact
• E)None of these

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Definitions:

Average Score

The sum of all the numerical values in a set divided by the number of values in the set, representing the central tendency.

Variable

A component, trait, or aspect that is subject to alteration or modification.

Normally Distributed

A statistical term describing data that forms a bell-shaped curve when plotted, indicating that most values cluster around a central mean and tails off symmetrically towards the extremes.

Standard Deviation

A statistic that measures the dispersion or variability of a dataset relative to its mean, indicating how spread out the data points are.