The Optimal Utilization Rate of a Service Operation Is Context

question 9

Multiple Choice

The optimal utilization rate of a service operation is context specific. Planning for low utilization rates is appropriate when both the degree of uncertainty and the stakes are high as in emergency response services. Which of the following services should plan for a high utilization rate?

• A) The fire department
• B) An expensive restaurant
• C) A hospital ambulance service
• D) A stage performance
• E) A customer help line

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Definitions:

Drastic Mood Changes

Sudden and extreme shifts in a person's emotional state, which can affect their behavior and perspective.

Dopamine Levels

The concentration of dopamine, a neurotransmitter involved in movement, motivation, and the pleasure-reward system, within the human body.

Substance Addiction

A chronic condition characterized by compulsive drug seeking and use, despite harmful consequences.

Physical Abuse

The intentional use of physical force that causes injury, physical pain, or impairment to another person.