_____ Refers to Discretionary Actions on the Part of an Employee

question 119

Multiple Choice

_____ refers to discretionary actions on the part of an employee that promote institutional effectiveness but are not included in the person's formal responsibilities.

• A)Continuance commitment
• B)Job crafting
• C)Mentoring
• D)Organizational citizenship behavior

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Definitions:

Default Rate

The percentage of borrowers who fail to repay their loans or meet contractual obligations.

Monthly Interest Rate

The percentage of an amount of money which is charged or paid as interest for one month.

Restocking Costs

The expenses associated with replenishing inventory or goods in a business after sales or usage.

Order Cost

The total expenses associated with placing an order for goods or services, including procurement, delivery, and handling fees.