When Responding to a Customer Request or Complaint,how Can a Writer

question 46

Multiple Choice

When responding to a customer request or complaint,how can a writer achieve the best results possible?

• A)By indicating how company policy determines the response to the request or complaint
• B)By indicating a more appropriate method of filing the request or complaint
• C)By identifying who is at fault regarding the request or complaint,and then offering a solution anyway
• D)By offering future discounts and benefits to ensure loyalty
• E)By showing understanding for the customer request or complaint

Explain the role of self-esteem in the development of racism and prejudice.

Understand the impact of social facilitation on performance based on individual expertise.

Describe the principles of attribution theory and how they are applied to explain behavior.

Acknowledge the effects of cognitive dissonance on attitude change.

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Definitions:

Coupon

The interest rate stated on a bond when issued, which is typically paid at regular intervals until maturity.

Dividend Payout

The portion of net income a firm pays out to its shareholders as dividends.

Leverage

The use of borrowed funds to increase one's investment capacity and potentially increase the rate of return on equity.

Interest Rate

The percentage charged on a loan or paid on deposits, representing the cost of borrowing or the income from lending.