When Communicating Bad News to a Customer,which of the Following

question 88

Multiple Choice

When communicating bad news to a customer,which of the following is most important in maintaining a positive relationship?

• A) The company must correct all errors, if they are at fault.
• B) The company must apologize whether or not they are at fault.
• C) The company must avoid using buffer statements.
• D) The company must avoid providing reasons for denying the request.
• E) The company must use the direct approach so as not to waste the customer's time.

---

Definitions:

Multicultural Population

A community consisting of individuals from a variety of cultural, ethnic, and racial backgrounds, often necessitating inclusive approaches in education, policy, and healthcare.

Assimilation

The process by which a person or a group's language and/or culture come to resemble those of another group.

Prejudice

A preconceived opinion or judgment, often negative, about someone or something, usually not based on reason or actual experience.

Intervention

Actions or processes intervening to improve a situation or condition, often used in the context of health, education, or social services.