When Communicating Bad News to a Customer,which of the Following

question 88

Multiple Choice

When communicating bad news to a customer,which of the following is most important in maintaining a positive relationship?

• A) The company must correct all errors, if they are at fault.
• B) The company must apologize whether or not they are at fault.
• C) The company must avoid using buffer statements.
• D) The company must avoid providing reasons for denying the request.
• E) The company must use the direct approach so as not to waste the customer's time.

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Definitions:

Bushels

A unit of volume that is used primarily in the United States for quantifying the volume of agricultural commodities like grains.

Profit

The income earned when the total revenue from business activities is higher than the combined expenses, costs, and taxes necessary for those activities.

Proportions

The relationship between parts and a whole in terms of size, quantity, or degree.

Factor 2

A component or element that contributes to a particular result or situation.