When Crafting an Apology,what Corporate Strategy Should Be Employed

question 52

Multiple Choice

When crafting an apology,what corporate strategy should be employed?

• A)Announce the bad news only to those most affected by the news.
• B)Develop a blanket statement that shows concern for everyone,not just those affected by the mistake.
• C)Assign responsibility for the problem.
• D)Explain the company's remedial measures to correct the problem.
• E)Use a vague and indirect tone for the message.

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Definitions:

Second World War

A worldwide war that occurred between 1939 and 1945, engaging the majority of the globe's countries, among them all the major powers, which ultimately divided into two rival military factions: the Allies and the Axis.

Whiteness

A social construct related to the identification and perception of white racial identity, often associated with societal privilege.

Mass Culture

The set of ideas, activities, and values that are shared by the majority of people in society, disseminated through mass media and consumerism.

Black Culture

The social practices, languages, religious beliefs, and artistic expressions historically developed among African Americans.