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One Way to Increase Customer Value Is to Lower Benefits

question 14

True/False

One way to increase customer value is to lower benefits by less than the reduction in costs.


Definitions:

Regular Time Capacity

The total amount of output or work a system can produce during its normal hours of operation.

Yield Management

A strategic approach to pricing and inventory control aimed at maximizing revenue, commonly used in sectors with fixed capacity, such as airlines and hotels.

Demand Curve

A graphical representation showing the relationship between the price of a product and the quantity of the product demanded at those prices.

Unused Capacity

The portion of a system's or facility's total capacity that is not currently being utilized for production or services.

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