The Idea That Satisfied,loyal Customers Will Spread the Word About

question 18

Multiple Choice

The idea that satisfied,loyal customers will spread the word about you and your products is called:

• A)CRM.
• B)Customer advocacy.
• C)Data mining.
• D)Centers of influence selling.

---

Definitions:

Modify Language

The process of altering language, whether spoken or written, to suit different contexts or audiences.

Grievance Procedures

Formal processes provided by organizations through which employees can raise concerns, complaints, or issues for resolution.

Unresolved

Referring to issues, disputes, or questions that have not been settled or concluded.

Arbitrator

A neutral third party who is brought in to resolve a dispute between two parties, making a decision that is usually binding.