If a Customer States,"We've Always Done It One Way

question 13

Multiple Choice

If a customer states,"We've always done it one way.Why should we start something new?" they are conveying which of the following customer concerns?

• A)Do I need your product?
• B)Do I trust your company?
• C)I don't really know you.
• D)I need more time to consider your product.

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Definitions:

Observational Learning

A learning process through which behaviors are acquired by watching and imitating others.

Thomas Szasz

A psychiatrist and academic known for his criticisms of psychiatry and the influence of the medical model within the mental health field, advocating for a more empathetic and patient-centered approach.

Samuel Cartwright

A 19th-century physician known for his work in the antebellum southern United States, controversially linked to descriptions of what he termed "diseases" of slaves.

Clifford Beers

An influential figure in the early mental health movement in the United States, known for his autobiography documenting his own mental illness and calling for reform.