Salespeople Know That Sometimes a Customer Will Not Be Satisfied

question 62

Multiple Choice

Salespeople know that sometimes a customer will not be satisfied with the negotiation no matter what you say or do.In these situations,salespeople need to remember to:

• A)Avoid direct denial if you want to build long-term relationships.
• B)Compensate for deficiencies in order to overcome customer dissatisfaction.
• C)Never allow your personal feeling to affect negotiations.
• D)All of the choices are correct.

---

Definitions:

Vandalism

The deliberate destruction or damage to public or private property.

Childhood Onset Pattern

Describes disorders or behaviors that begin during the childhood years, emphasizing the importance of early detection and intervention for long-term outcomes.

Moffitt's Research

refers to the studies conducted by psychologist Terrie Moffitt, which primarily focus on the development of antisocial behavior patterns in individuals from childhood through adulthood.

Aggression

Behavior intended to harm or intimidate others, which can be physical, verbal, or indirect.