Bob Is Assessing Account Priorities.He Will Ask Himself

question 66

Multiple Choice

Bob is assessing account priorities.He will ask himself:

• A)Do I live to work or work to live?
• B)Is the customer buying more now than last year?
• C)What are my career goals?
• D)What is my ratio of sales to expenses compared to last years?

---

Definitions:

General Impression

An overall assessment or opinion about something or someone, formed on the basis of limited information.

Out-group Homogeneity Effect

The tendency to perceive members of an out-group as more similar to each other than they really are or compared to the members of the in-group.

Characteristics

Features or qualities that serve to identify, describe, or distinguish individuals, groups, or things.

Collectivist Culture

A societal approach that emphasizes the needs, goals, and views of the group over those of the individual.