Expectations and Demands Concerning How Salespeople Should Behave Are Communicated

question 33

Multiple Choice

Expectations and demands concerning how salespeople should behave are communicated during the _________________ step in defining a salesperson's role.

• A)Role partners communicate expectations.
• B)Salespeople develop perceptions.
• C)Salespeople convert perceptions into behavior.
• D)All of the choices are correct.

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Definitions:

Social Support

Assistance and encouragement provided by friends, family, and colleagues, which is crucial for individuals' mental and physical well-being.

Perception

The process by which individuals interpret and make sense of sensory information to understand their environment.

Psychological Tension

an emotional state characterized by feelings of stress, anxiety, or unease, often resulting from challenging situations or internal conflicts.

Psychological Demands

The mental effort required to complete tasks or fulfill roles, often involving intellectual ability, emotional effort, and coping with stress.