Which of the Following Stresses Customer Satisfaction as the Central

question 24

Multiple Choice

Which of the following stresses customer satisfaction as the central focus of the entire organization?

• A) scientific management
• B) operations research
• C) psychographic analysis
• D) the marketing concept

---

Definitions:

Latino Customers

Individuals of Latin American origin or descent who are potential or current buyers of products and services.

Multicultural Identities

Individuals who incorporate the values of two or more cultures because they identify with both their primary culture and another culture or cultures.

Global Identity

A sense of belonging to a worldwide community beyond one's own national or cultural identity, often emphasizing global interconnectedness.

Racial Diversity

The inclusion and representation of individuals from various racial and ethnic backgrounds within a group or organization.