A Masseuse Offers Services to Help Consumers Relax and Feel

question 253

Multiple Choice

A masseuse offers services to help consumers relax and feel better. The time of day, the level of talent of the masseuse, and the masseuse's attitude at the time of service may determine the quality of service the patron receives. This is an example of differences in service quality. What do we call such differences in service quality?

• A) intangibility
• B) variability
• C) responsiveness
• D) reliability

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Definitions:

Somatic Symptom

Physical symptoms that cause significant distress or impairment, often with no identifiable medical cause, typically associated with emotional or psychological factors.

Physiological System

A group of organs working together to perform complex functions necessary for life and maintaining homeostasis within the body.

Hypothalamic-Pituitary-Adrenal Axis

A complex set of direct influences and feedback interactions among the hypothalamus, pituitary gland, and adrenal glands regulating stress response, digestion, immune system, mood, and energy usage.

Health Anxiety

A condition characterized by excessive worry about having a serious illness, despite medical reassurance.