Katy Wants to Improve Her Business Writing Skills and Is

question 126

Multiple Choice

Katy wants to improve her business writing skills and is looking for a way to determine the appropriate tone for her messages. Which of the following suggestions represents the best advice?

• A) Incorporate a lot of slang and colourful language into your message. This enlivens and enriches the message and makes it stand out from more stilted writing styles.
• B) Keep your tone neutral, and use the passive voice. This keeps the message from offending or antagonizing the recipient, thus ensuring it will receive serious consideration.
• C) Keep the tone highly formal and structured to convey that the message is important. After all, business issues must be taken seriously.
• D) Imagine you are speaking to the recipient of the message, and let your writing style flow like a natural conversation.

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