What Should You Do When a Hostile Questioner Appears Determined

question 59

Multiple Choice

What should you do when a hostile questioner appears determined to undermine your presentation?

• A) Stay calm and professional, take time to collect your thoughts, and then answer the question without getting defensive.
• B) Ignore the individual. In most cases, the audience will be sympathetic to your position and will come to your defense.
• C) Answer the question in a clear and confident tone and then make strong eye contact with the questioner for several seconds to indicate that you aren't intimidated.
• D) Refuse to answer the questions until the hostile questioner asks them in a more reasonable tone.

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Definitions:

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The entity that provides a franchise.

Franchisee

The entity that pays for a franchise.

Supplier Relationships

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Cost Driver

A factor that causes a change in the cost of an activity, providing a basis for allocating costs based on the level of activity.