The Customer Meeting (Scenario)

question 129

Multiple Choice

The Customer Meeting (Scenario)
Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns.
-Kelly is at what level of management?

• A)top manager
• B)division manager
• C)middle manager
• D)first-line manager

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Definitions:

Infants' Activities

Encompass a variety of behaviors and movements by babies that facilitate their physical and cognitive development.

Developmental Norms

Benchmarks of typical behavior and abilities demonstrated by children and individuals at various stages of development.

Mean Age

The average age of individuals in a particular group or population.

Median Age

The age that divides a population into two numerically equal groups; half the people are younger, and half are older.