The Practice (Scenario) Kelly Rae Works at an Ophthalmology Office Where She Has

question 100

Multiple Choice

The Practice (Scenario)
Kelly Rae works at an ophthalmology office where she has been employed as a technician for approximately one year. Due to a recent retirement of another employee, Kelly has been promoted to the position of clinic coordinator, where she is responsible for supervising and training other technicians, overseeing the doctors' schedules, and coordinating activities between the scheduling desk, the technicians, the insurance office, and the optical shop. Upon her promotion she was given a mandate by the doctors to "clean house" in an effort to make fundamental changes to enhance productivity.
-In an effort to change the attitudes,perceptions,and stereotypes that each group of technicians holds about each other,Kelly decides to use the popular OD technique of ________.

• A)process consultation
• B)team building
• C)sensitivity training
• D)intergroup development

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Definitions:

Weighted Average

A calculation that takes into account the varying degrees of importance of the numbers in a data set, assigning weights to each number before averaging.

Ordinary Shares

Equity securities representing ownership in a company, entitling holders to vote on corporate matters and share in profits through dividends.

Dilutive Securities

Financial instruments that could reduce earnings per share if converted to common stock, such as warrants and convertible bonds.

Weighted Average

A calculation that takes into account the varying degrees of importance of the numbers in a data set, assigning weights to some of the numbers more than others.