According to Our Textbook,effective Customer Service Strategies Involve Giving the Customer

question 53

Multiple Choice

According to our textbook,effective customer service strategies involve giving the customer what they want,effective communication,and ________.

• A)providing employees with incentives and bonuses for good service
• B)providing employees with customer service training
• C)having detailed policies and procedures in place
• D)promoting an entrepreneurial culture

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Definitions:

Freedom

The ability or authority to do, say, or think whatever one desires freely and without limitations.

Social Justice

A concept regarding fair and just relations between the individual and society, measured by the distribution of wealth, opportunities for personal activity, and social privileges.

Fair Deal

A set of domestic reforms proposed by U.S. President Harry S. Truman in 1949, including civil rights, healthcare, and education improvements.

Taft-Hartley Act

A 1947 U.S. federal law that restricted the activities and power of labor unions, formally known as the Labor Management Relations Act.