Examlex
Matrix structure is an organizational structure that assigns specialists from different functional departments to work on one or more projects led by project managers.
Social Media
Social media constitutes online platforms and technologies that facilitate interactive communication and content sharing among users.
RATER
A framework for evaluating service quality based on five dimensions: Reliability, Assurance, Tangibles, Empathy, and Responsiveness.
Service-Quality Dimension
Various aspects through which the quality of service can be assessed, including tangibility, reliability, responsiveness, assurance, and empathy.
Empathy
The ability to understand and share the feelings of another, essential for effective communication and relationship-building.
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