The Team Leader (Scenario)

question 91

Multiple Choice

The Team Leader (Scenario)
Carl has been a team leader at Triad Corporation for three years. To effectively lead his team, he spends a lot of time performing various roles. This morning he spent two hours in budget sessions with Finance, and another hour meeting with the vendor of an important production component. His team had discovered a problem with the component yesterday, and he knows how critical it is to the quality of the finished product. On a typical day, Carl will spend about three hours dealing with influences from groups both inside and outside the company. This afternoon he is scheduled to meet with his work team for two hours to consider the vendor's solution offered at this morning's meeting. Later in the afternoon, he will be mediating a dispute between three team members who are arguing about overtime assignments. He recently learned the technique of letting the parties involved in the dispute come up with their own solution. The rest of the time, Carl visits employees at their work area as he walks to or from meetings, or he goes out to the floor to simply chat about the day and offer support to encourage continued high work performance.
-When Carl chats with employees and offers support to encourage continued high work performance,he is performing which of the following roles?

• A)conflict manager
• B)coach
• C)troubleshooter
• D)task master

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Definitions:

Title To Delivery

A legal concept indicating the transfer of ownership of goods from a seller to a buyer when specific conditions are met.

Small Business Loan

Financing specifically targeted to support the needs and growth of small and medium-sized enterprises, often provided with favorable terms.

Goods-In-Bailment

Items that are temporarily entrusted to another party (the bailee) for a specified purpose, under a bailment agreement, but ownership remains with the person who entrusts the goods (the bailor).

Negotiable Document

A document guaranteeing the payment of a specific amount of money, either on demand or at a set time, that can be transferred to another holder.