The Team Leader (Scenario)

question 64

Multiple Choice

The Team Leader (Scenario)
Carl has been a team leader at Triad Corporation for three years. To effectively lead his team, he spends a lot of time performing various roles. This morning he spent two hours in budget sessions with Finance, and another hour meeting with the vendor of an important production component. His team had discovered a problem with the component yesterday, and he knows how critical it is to the quality of the finished product. On a typical day, Carl will spend about three hours dealing with influences from groups both inside and outside the company. This afternoon he is scheduled to meet with his work team for two hours to consider the vendor's solution offered at this morning's meeting. Later in the afternoon, he will be mediating a dispute between three team members who are arguing about overtime assignments. He recently learned the technique of letting the parties involved in the dispute come up with their own solution. The rest of the time, Carl visits employees at their work area as he walks to or from meetings, or he goes out to the floor to simply chat about the day and offer support to encourage continued high work performance.
-In leading his employees,Carl tries to ensure that they are involved in decision making and he encourages them to participate in deciding their work methods and goals.According to the University of Iowa Studies,Carl uses a ________ leadership style.

• A)laissez-faire
• B)democratic
• C)supportive
• D)directive

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Definitions:

Irregulars

Products that have minor faults or variations from standard specifications, often sold at reduced prices due to these imperfections.

Production Overruns

Occurrences when more units of a product are produced than were originally ordered or forecasted, often leading to excess inventory.

Service Retailer

A business that sells services rather than physical goods, providing intangible products to customers.

Nail Salon

A specialized beauty salon that provides nail care services such as manicures, pedicures, and nail enhancements.