Designing a Control System (Scenario)

question 57

Multiple Choice

Designing a Control System (Scenario)
Gina realizes her department needs to make some changes in its control system. The department is one of five in her division, and she is not sure which approach will work best for the organization. She could base her department's performance on their distinct product, making it a profit centre and evaluating it against overall company results. She could also make better use of the policies, regulations, and procedures that are already in place. To date, Gina has not strictly enforced many of the regulations established by the head office because her department is self-regulating. The work groups set their goals and insure those goals are achieved. Everyone is well aware of the expected standards and work behaviours, and there is little tolerance for workers who do not meet the group norms.
-Gina also recognizes that it is not enough to just set up the control system.As an effective manager,she also needs to ________.

• A)follow up and ensure that everyone is doing what they are supposed to be doing
• B)ensure that employees are given tasks that they can handle
• C)ensure that productivity levels stay the same for stability
• D)do the most important tasks herself to make sure they get done correctly

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