Which of the Following Is a Common Marketing CRM Metric

question 37

Multiple Choice

Which of the following is a common marketing CRM metric?

• A)number of new prospective customers
• B)average number of service calls per day
• C)average time to resolution
• D)cost per interaction by marketing campaign

---

Definitions:

Relevant Knowledge

Information or understanding that is directly applicable and beneficial to a particular situation or subject.

Adverse Selection

A situation where sellers have information that buyers do not have, or vice versa, about some aspect of product quality.

Health Insurance

A type of insurance coverage that pays for medical and surgical expenses incurred by the insured individual, providing financial protection or reimbursement against losses from illness or injury.

Principal-Agent Problem

A dilemma in economics and organizational theory where one party (agent) is expected to act in the best interest of another party (principal) but may act in their own interest instead.